Why choose Firefly Photography?

My Competitive Edge

I have a strong belief that my clients choose to work with me because professional, friendly service is important to them. Granted, they wouldn’t be happy with mediocre imagery, but good photography is the expectation – it’s taken as a given. 

I receive a lot of word-of-mouth referrals, and the stand-out reason for this is that I truly look after the people who choose to work with me. I place a lot of importance on exceeding the expectations of my clients – and I’ve become very adept at doing just that. 

The simple truth is that, in order to give your clients more than they expected, you first need to know what their expectations are. Secondly, you need the experience and skills to surpass those expectations.

Every client I work with gets the full benefit my experience and knowledge. This is my company, and I take its reputation and the inherent responsibility of client service very seriously.

I believe that I provide my clients with a skill-set that sets me apart from other service-providers in my industry. 

These skills and attributes are what make me different, and better.

My Guarantees

I work diligently to ensure that every client has a positive and memorable experience, and that the imagery created for them meets the high standards I set. In fact I am so confident of the quality of my work and the level of service that I offer that I will gladly refund any client who feels that these expectations were not met.

Professionalism underscores everything I do. Professional clients deserve nothing less.

My constant intention is to exceed your expectations. If you, my client, feel at any time that you’re not receiving the quality of service you expect, I will refund your fee. No questions asked.

Thorough planning and preparation are important parts of any professional assignment, and full disclosure of the specifics of the assignment is a crucial part of good client care. Delivery timeframes are often critical to business clients, and this always forms part of the planning discussion. If you have a deadline, it will be discussed and your images will be delivered within the timeframe promised.

There is nothing more reprehensible than “bait-and-switch” pricing tactics. A clear explanation of the pricing of my services is conducted during the planning phase. Estimates for larger assignments will be formulated as accurately as possible, and any changes will be discussed and approved by the client. 

I have built a reputation as a professional who is easy to work with and who knows how to get the best from his clients. Thorough planning, meticulous attention to detail, transparency and genuine care are the hallmarks of the service I provide my clients. No hassles, no stress – just smooth, professional service that creates striking imagery.